Support

We're here to help! If you have questions, issues, or feedback about SleepMax, please reach out to us.

Contact Us

For support inquiries, please email us at:

We typically respond within 1-2 business days.

Frequently Asked Questions

How do I create an account?

You can use SleepMax with anonymous authentication - no email required! Simply open the app and enter a display name. Optionally, you can sign in with Google or Apple for additional account security.

How do I log my sleep?

On the Dashboard, tap "Log Last Night's Sleep." You can adjust the hours slept, rate the quality (1-5 stars), and select how you felt when you woke up.

How do I join or create a group?

Tap the "Community" tab, then either create a new group or enter a 6-character group code to join an existing group. You can share your group code with friends or family.

How does the sleep score work?

Your sleep score is calculated based on several factors including hours slept, sleep quality rating, consistency, and your current streak. Scores are used for leaderboards and progress tracking.

Can I edit or delete my sleep logs?

Yes, you can edit sleep logs through the app. If you need to delete data or your account entirely, please contact us at canvohelp@gmail.com.

Is my data private?

Your sleep logs and personal data are private to you. When you join a group, your display name, sleep scores, and leaderboard rankings are visible to other group members. You can leave a group at any time.

What if I forget my group code?

Group codes are 6-character alphanumeric codes. If you forget yours, ask another group member or create a new group. Group admins can share the code from the group settings.

Can I use the app on multiple devices?

Yes! If you sign in with Google or Apple, your account will sync across devices. With anonymous authentication, your data is stored locally and on our servers, but syncing across devices requires signing in with a linked account.

How do I reset my streak?

Streaks are automatically calculated based on consecutive days of logging sleep. If you miss a day, your streak will reset. Streaks cannot be manually adjusted.

Is there a cost to use SleepMax?

SleepMax offers a free tier with core features. Some premium features may be available through optional in-app purchases. Check the app for current pricing information.

Reporting Issues

If you encounter a bug or technical issue, please email us at canvohelp@gmail.com with the following information:

  • Description of the issue
  • Steps to reproduce the problem
  • Device model and iOS version
  • App version (found in Settings)
  • Screenshots if applicable

Feature Requests

We'd love to hear your ideas for improving SleepMax! Send feature requests to canvohelp@gmail.com. While we can't implement every suggestion, we appreciate your feedback.

Important Disclaimer

Medical Disclaimer: SleepMax is a lifestyle and habit tracking application. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition. The information provided by the App is for general informational purposes only.

SleepMax is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition or sleep disorder.

Never disregard professional medical advice or delay in seeking it because of something you have read or used in this App. If you think you may have a medical emergency, call your doctor or emergency services immediately.